Troubleshooting & FAQ

Salesforce Errors

• Not able to use OneMob in Salesforce? Getting a 'Can't display this page' message when clicking the Send OneMob button?
• How do I get a OneMob password if I setup my account using Salesforce?
• What is an OAuth Error mean when connecting to Salesforce?

OnScreen/Recorder

• Why is part of my screen cut off?

Mobile App

• Why is my phone closing when I try to record or open OneMob?
• Why is my phone freezing when the portrait rotation warning comes up?
• How do I get sound to record in the mobile app?
• How do I get the "Rotate the device" prompt to go away on the mobile app?
• Can I download my videos?

Microsites & Links

• How do I insert a video into the "Placeholder for Featured Video" on the page editor?
• Why am I receiving so many email notifications for my emails and links?
• Can I recover my content if I deleted it?
• How do I update my contact information that displays on my pages?
• How to add a social media profile link to your account

Camera & Microphone

• Fix camera & microphone access
• How do I enable Camera and Microphone permission in my computer settings?
• How do I switch the camera or microphone OneMob uses to record on my desktop?
• How do I give camera and microphone access to OneMob mobile app?