Troubleshooting & FAQ

Mobile App

• Why is my phone closing when I try to record or open OneMob?
• Why is my phone freezing when the portrait rotation warning comes up?

Microsites & Links

• How do I insert a video into the "Placeholder for Featured Video" on the page editor?

Camera & Microphone

• Fix camera & microphone access
• How do I enable Camera and Microphone permission in my computer settings?
• How do I switch the camera or microphone OneMob uses to record on my desktop?
• How do I give camera and microphone access to OneMob mobile app?