Fix camera & microphone access

  • Updated

The following information will help you enable permissions for camera and microphone on your designated web browser. If permissions are already enabled but the browser is still unable to access your camera or microphone, please check your computer's application permissions. To try OneMob for FREE, click here to sign up.

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Chrome Browser

  1. In a new tab, type in "chrome://settings/content". This will take you to the Site settings.
  2. Scroll down to the Permissions section and click either Camera or Microphone. 
    Screen_Shot_2020-09-29_at_2.52.44_PM.png
     
  3. Set to "Ask before accessing (recommended)". It is recommended to make sure both Camera and Microphone are set to this.
    cam_and_mic_ask_before_accessing_gif.gif
     
  4. Return to the OneMob webcam and refresh the page. When you try to record using your webcam, a pop-up should appear right below the URL like this: 
    Screen_Shot_2020-09-29_at_3.58.54_PM.png
     
  5. Click Allow

If you are still experiencing camera or microphone issues, look below for a potential solution.

  1. Follow Steps 1 and 2 shown above
  2. Click into the site link "https://go.onemob.com:443". If the site is under the "Block" section, continue to follow the steps listed. 
    Note: If you do not see the site click here and click Record Video, you should see the site link appear after a refresh of your browser. If the issue persists reach out to the OneMob support team. 
    Screen_Shot_2020-09-29_at_4.01.18_PM.png
     
  3. Set Camera and Microphone to Allow
    Screen_Shot_2020-09-29_at_4.11.40_PM.png

     
  4. Continue from Step 4 above

 

Safari Browser

  1. While in the OneMob webcam recorder, click Safari in the top left corner. Select Preferences.Screen_Shot_2020-09-30_at_4.17.43_PM.png
     
  2. Under the Websites tab, click either Camera or Microphone. Make sure that the website "go.onemob.com" is set to either Allow or Ask.
    Screen_Shot_2020-09-30_at_4.19.30_PM.png
     
  3. Return to the OneMob webcam and refresh the page. When you try to record using your webcam, a pop-up should appear right below the URL like this: 
    Screen_Shot_2020-09-30_at_4.04.27_PM.png
     
  4. Click Allow

Firefox Browser

  1. Right-click anywhere in the browser, and click "View Page Info".
    Screen_Shot_2020-09-30_at_3.26.11_PM.png
     
  2. Under the Permissions tab, find Use the Camera and Use the Microphone sections. If using default settings, make sure that either Always Ask or Allow is selected.
    firefox_permission_cam_and_mic_gif.gif
    • If Block is selected as default, uncheck the "Use Default" box and select Always Ask.
       
  3. Return to the OneMob webcam and refresh the page. If set on Always Ask, when you try to record using your webcam a pop-up should appear right below the URL like the image below.Screen_Shot_2020-09-29_at_4.27.37_PM.png
    • To not have this pop up appear every time you click Record, check "Remember this decision". 
       
  4. Click Allow

If you are still experiencing issues, make sure the following is in place in your browser settings:

  1. In a new tab, type in "about:preferences#privacy". This will take you to the Privacy & Security section of your browser.
  2. Scroll down to the Permissions section and click Settings... on either Camera or Microphone. 
    Screen_Shot_2020-09-30_at_3.10.47_PM.png
     
  3. Make sure that "https://go.onemob.com" is set to Allow. If not, set to Allow and refresh your browser.
    Screen_Shot_2020-09-30_at_3.24.30_PM.png
     

Edge Browser

  1. In a new tab, type in "edge://settings/content". This will take you to the Site Permissions.
  2. Click into either the Camera or Microphone section
    Screen_Shot_2020-09-30_at_4.33.46_PM.png
     
  3. Set to "Ask before accessing (recommended)". It is recommended to make sure both Camera and Microphone are set to this.
    edge_cam_and_mic_access.gif
  4. Return to the OneMob webcam and refresh the page. When you try to record using your webcam, a pop-up should appear right below the URL like this: 
    Screen_Shot_2020-10-01_at_1.46.50_PM.png
     
  5. Click Allow

If you are still experiencing camera or microphone issues, look below for a potential solution.

  1. Follow Steps 1 and 2 shown above
  2. Make sure the following site link is present under "Allow": https://go.onemob.com:443. If the webcam recorder is not functioning properly or if the site is present under "Block", click the trash icon to reset permissions. 
    Note: Remember to do this for both camera and microphone.
    Screen_Shot_2020-10-01_at_1.41.10_PM.png
     
  3. Return to the OneMob webcam and refresh the page. When you try to record using your webcam, a pop-up should appear right below the URL like this: 
    Screen_Shot_2020-10-01_at_1.46.50_PM.png
     
  4. Click Allow

Other Browsers

The OneMob webcam recorder is not compatible with Internet Explorer. Please use one of the browsers mentioned above or another browser that you prefer to use.

Other browsers will have similar camera/microphone permissions built into their browser settings. If you are having difficulties, please get in touch with the OneMob Support team.

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