This is likely due to either needing optimization or a lack of storage to save a video once it is finished encoding. To clean up your storage, follow these suggested steps.
On iPhone:
- Open Settings.
- Tap General > iPhone Storage.
- Review the storage breakdown and delete apps, photos, or videos you no longer need.
- Empty your Recently Deleted album in the Photos app, since deleted items are still taking up space until permanently removed.
On Android:
- Open Settings.
- Tap Storage (or Device Care > Storage, depending on your device).
- Tap Free Up Space or review storage by category.
- Delete unused apps, downloads, photos, or videos.
- Clear your Trash/Recently Deleted folder in your gallery app.
Optimize Your Device
- Close any apps running in the background that you're not actively using.
- Restart your phone. This clears temporary files and refreshes available memory.
- Make sure your phone's operating system and the OneMob app are both updated to the latest version.
- If your device supports it, disable battery-saving or performance-throttling modes while recording, as these can limit the resources available to OneMob.
Try Recording Again
Once you've freed up storage and restarted your device, open OneMob and attempt to record again. If the app continues to close unexpectedly, you may want to try recording a shorter video first to confirm the issue is storage-related rather than a separate app issue.
Still having trouble? If your phone has ample free storage and the issue persists, this may indicate a different underlying issue. Contact OneMob support for further assistance.