Whether you're having trouble activating your account, have a general support question, or ran into a product issue, OneMob support is available in three ways: through our help center, by email, or via in-app live chat.
If you're having issues with account activation, have general support questions, or are running into a problem with the product, OneMob is here to help. There are three ways to find a solution:
- Visit support.onemob.com
- Email support@onemob.com
- Use In-App Chat
Visit: support.onemob.com
We want your experience using OneMob to be as seamless and issue-free as possible. Our dedicated support page hosts a wide range of articles covering product capabilities, installation procedures, updates, general questions, and more — many of which include step-by-step videos with tips and tricks for getting the most out of OneMob.
To browse these articles, visit support.onemob.com and search for your issue, or click one of the general subject buttons to browse by topic.
We also maintain a blog featuring monthly product updates, so you can stay current with new features and get the most out of OneMob.
Email: support@onemob.com
If you prefer to have email interaction you can reach a OneMob support team representative through the following email: support@onemob.com. A representative should get back to you quickly to help with your issue.
Message: In-App Chat
The live chat feature allows for you to speak directly to a OneMob support representative in real-time. Within the live chat you are able to articulate your issue to the representative in as much detail as you would like. Live chat is at your disposal in the OneMob platform and at onemob.com on the bottom left hand portion of the screen.
- Click on the chat icon
- A chat box will appear where you can begin to type the subject of your issue
- We populate a list of support articles that could have the answer you need. Click on an article if it has a subject line that resembles the issue you are having. If your issue cannot be resolved through those articles, click the Live Chat button.
- Begin to type your message and click enter on your keyboard to send the message. If you are waiting for more than a few minutes please leave your email address and the support team will reach out to you directly. On the bottom left corner you have the option to turn sound "On" or "Off" to make sure you don't miss a response from a support team representative.
Pro tip: You can attach images to showcase your issue by clicking the paperclip icon on the bottom right hand corner. This really helps for the representative to get a better idea of the issue you are having! - Before you end the chat, if you would like to email the text transcript of the conversation to yourself you can do so by clicking Email Transcript.
- Once your issue has been resolved click End chat.