Configure Emailing Rules (Required for Compliance & Deliverability)
Before launching your campaign, review and configure sending limits.
1. Per-User Hourly Cap
Definition:
How many emails each user can send per hour.
How to Configure:
Navigate to Settings → Email Sending Rules.
Locate Per-User Hourly Cap.
Enter the maximum number of emails allowed per hour.
Save your changes.
This prevents spam-like behavior and protects sender reputation.
2. Per-Contact Cooldown
Definition:
How many days should pass before emailing the same contact again.
How to Configure:
In Email Sending Rules, find Per-Contact Cooldown.
Enter the number of days required between emails to the same contact.
Save your settings.
This ensures contacts are not over-emailed and supports healthy engagement.
3. Hourly Cap Per Contact (New Update)
Drip rules can now be capped hourly per contact, not just per user.
What This Means:
Limits how many emails a single contact can receive within a specific hour.
Adds additional protection against over-communication.
How It Works:
The system applies an hourly cap.
A cooldown period prevents repeat sends too close together.
Sending is controlled within a defined time window.
4. Allowed Sending Hours
Definition:
Limit outbound emails to specific hours to avoid sending during nights or off-hours.
How to Configure:
Go to Email Sending Rules.
Set your Allowed Sending Hours (e.g., 8:00 AM – 6:00 PM).
Save your settings.
Important Update:
Sending time windows now follow the sender’s region, not the recipient’s.
This implementation ensures:
Proper time zone compliance
Messages are scheduled based on the sender's working hours
Consistent delivery timing across campaigns
Example:
If a sender is in EST and sets allowed hours from 8 AM – 6 PM, emails will send during that EST window — even if the recipient is in a different time zone.
If you need assistance configuring drip rules, contact your OneMob Admin or Support Team.