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  3. General Questions

General Questions

  • Why is the OneScreen Chrome extension icon not appearing on my browser after downloading?
  • How do I add a Password and Expiration Date to a email/link that has already been sent out or created?
  • How do I grant permission for Camera and Microphone in my web browser?
  • How do I enable Camera and Microphone permission in my computer settings?
  • How do I insert a video into the "Placeholder for Featured Video" on the page editor?
  • Why is the new webcam recorder not working on my Safari browser?
  • Why is my OneScreen freezing/crashing when I am using it?
  • I do not see the OneScreen Chrome extension under my full access extensions when I try to pin it, what can I do?
  • Schedule a Meeting through Iframe
  • How to download and use Themes, Watermarks and Green Screen backgrounds from a page
  • Why am I receiving so many email notifications for my emails and links?
  • Can I recover my content if I deleted it?
  • OneScreen is causing my Windows computer to lag and slow down. What can I do?
  • How do I switch the camera or microphone OneMob uses to record on my desktop?
  • How do I give camera and microphone access to OneMob mobile app?
  • How do I get sound to record in the mobile app?
  • How do I get the "Rotate the device" prompt to go away on the mobile app?
  • Why is the screen white when I try recording a video?
  • Can I download my videos?
  • What types of video formats are supported for upload?
  • How do I update my contact information that displays on my pages?
  • How do I add my LinkedIn, Twitter, Facebook, and Instagram profile links to my account?
  • What is an iFrame?
  • How do I get a OneMob password if I setup my account using Salesforce?
  • What is an OAuth Error mean when connecting to Salesforce?
  • What does "Error saving the video" mean?
  • Why is part of my screen cut off?
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