How to avoid audio/video lag in your OneMob recordings

  • Updated

Some common fixes to resolve problems with video quality 🔧

There are a number of reasons why a recording may appear choppy, laggy or have audio/video fall out of sync. Below are some simple steps that you can take to help avoid this problem and improve the quality of your recording.

Common fixes to improve your recordings

Each of the following recommendations are designed to reduce the CPU load on your computer. CPU load is the amount of resources being used by your computer to process and run multiple apps or programs at the same time.

A lower CPU load should help to produce a smoother recording.

Try the following tips!đź’ˇ
  1. Close any unused browser tabs, apps and programs

  2. Check your battery level -- we recommend recording when you’re plugged into a power source

  3. Check your computer’s Activity Monitor (MacOS) or Task Manager (Windows) to identify and close unnecessary programs using a lot of CPU or that may be running in the background.

    • On MacOS: go to Applications > Utilities > Activity Monitor
    • On Windows: CTRL + Alt + delete > then select Task Manager

  4. Check your device’s memory usage in the Activity Monitor (MacOS) or Task Manager (Windows) -- if your device is low on RAM, it may affect OneMob’s transcoding speed

  5. Restart your computer or device

  6. Check your upload speed -- you’ll want at least 5mbps

 

If you are still experiencing video and audio lag on your OneMob videos, here are a few more steps to troubleshoot the issue. 

If you're on a Windows computer, update your drivers.

Our software may not function correctly if your computer's graphic card driver isn't up to date. Don't worry — this isn't a complicated issue, and you can fix it within a matter of minutes! 

Step 1: Select the "Start" button, select the "Settings" option from the list of results, Type “Device Manager” into search bar and select “Device Manager”. (Alternatively, you can right-click the Start button and select "Device Manager.")

 

Step 2: Find the "Display Adapters" category and click the icon next to it to expand. 

Step 3: Right-click on the "Graphics" option (the actual option may vary depending on what type of PC you operate on) and click the "Update Drivers" option. Refresh your browser once finished and try recording again. 

If you are still running into problems after taking this step, please contact our Customer Care team at support@onemob.com.

If you're on a Mac, check for any pending software updates. 

Step 1: Click the Apple icon on the top left corner of your screen. Select "System Preferences." Next, select "Software Update."

Step 2: This will show you if you have any pending updates to apply. 

Step 3: If this doesn't solve your problem, restart your computer (if you haven't already). 

If you are still running into problems, please contact our Customer Care team at support@onemob.com.

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