The diagrams below explain how cookie tracking works in OneMob. Please refer to the correct diagram depending on if you are creating a link or sending an email directly from OneMob.
If you or someone you sent a OneMob link to is being tracked incorrectly these could be potential reasons why. To fix any issues you or your viewer should delete current cookies in the browser and then reload the OneMob link in the browser.
When Sending Emails From OneMob
| Require Email to View | First viewing of the link in the email | Cookies | Display lead-form | Email Viewer tracked |
| Yes | Yes | - | No | the email recipient |
| No | Contain contact | No | Cookied contact | |
| No | Yes | From the lead-form | ||
| No | Yes | - | No | always the email recipient |
| No | Contain contact | No | Cookied contact | |
| No | No | Unknown |
When Creating a Link in OneMob
| Tracking to contact | Require Email to View | First viewing of the link | Cookies | Display lead-form | Link Viewer tracked |
| Yes | Yes | Yes | - | No | Contact linked to the Link |
| No | Contain contact | No | Cookied contact | ||
| No | Yes | From the lead-form | |||
| No | Yes | Yes | - | Yes | From the lead-form |
| No | Contain contact | No | Cookied contact | ||
| No | Yes | From the lead-form | |||
| Yes | No | Yes | - | No | Contact linked to the Link |
| No | Contain contact | No | Cookied contact | ||
| No | No | Unknown | |||
| No | No | - | - | No | Unknown |
Still have some questions? Reach the OneMob support team here!