How do I get sound to record in the mobile app?

  • Updated

Here are a few steps that may restore your audio:

  1. Make sure the OneMob app has access to the camera and microphone.
  2. Make sure your volume is up.
  3. Check if you are able to make a recording on your phone.
     
    • It has come to our attention that there have been some iPhones that were not able to record sound when recording with the front-facing camera. To check your own iPhone, record a video on the iPhone's native "Camera" app using the front-facing camera.

If the problem persists, please contact us at support@onemob.com.