This occurrence is most likely because the camera cannot be accessed.
For your Mobile App
Click here to learn how to grant permissions for camera and microphone from your phone's Settings.
For your Computer
Click here to learn how to grant permissions for camera and microphone from your web browser.
My Screen is Still White!
Here are a couple of other reasons why the screen may be blank:
- Flash Player needs to be updated
- Update your Flash Player here: https://get.adobe.com/flashplayer/
- Your browser needs to be updated
If you are still having trouble recording using your webcam, contact us at email@example.com.