Steps to Export Activities Data
- Go to the Email page or Link page, and find the message you want to export
- On the right, click on the Gear Icon, then select Export Activities or Export Recipients
If successful, the following message will appear on your screen: - Check your email
In a few minutes (depending on the size of data), you will receive an email titled:
"[First_Name], your CSV export is ready"
What does each column mean?
Export Activities Data:
| Recipient | The Email Recipient. For Links, this field is blank unless a specific contact was assigned. |
|---|---|
| Email or Link | Identifies whether this activity was generated from a link or an email. |
| Activity | Type of Activity. For detailed information about each activities, see here. |
| Time | The date & time the engagement occurred. |
| Viewer | Who generated the activity. Note: this will not always be the same as the recipient. If "Require Email to View" was enabled and the email/link was forwarded to another viewer, the email address of each specific viewer will be displayed here. |
| Content | Specifies which content was engaged, if applicable. |
| Watch Time | How long a specific content was engaged, if applicable. For example, how long a video was watched, or how long a document has been viewed. |
| Document Page Views | Applies only for documents. Displays the total number of document pages viewed. |
Export Recipients Data (for Emails Only):
| First Name | First name of email recipient. Information is taken from your OneMob contacts page. |
|---|---|
| Last Name | Last name of recipient. Information is taken from your OneMob contacts page. |
| Email address of the recipient. | |
| Status | Status of the email send attempt. This does not indicate that the email was received, only that the email was sent without any errors. |
| Unsubscribed | Yes/No indicator for whether the contact has unsubscribed. Mass emails to unsubscribed contacts will not be sent, and will show as such in the Status column. 1-to-1 emails will be sent regardless of the subscription status. Subscription status is taken from your OneMob contacts page. |
| Bounced | Yes/No indicator for whether the email has bounced. If an email was sent successfully but was later bounced, the Status column will continue to display Sent. |
| Activities | Sum of all activities/engagement regarding your OneMob message. |
| Opens | Number of times your email was opened. |
| Views | Number of times your OneMob page was viewed. |
| Watches | Number of times a video on your page was engaged. This does not reflect duration watched, only the number times the video was engaged/clicked. For watch duration, refer to the Watch Time column. |
| Clicks | Total number of times any content on your page was clicked. |
| Replies | Number of replies received from the OneMob page, via the Reply button. |
| Watch Time | Total video watch duration. |
| Exists in CRM? | Applies only if a CRM is enabled for your company. Indicates whether this contact exists in your CRM, such as Saleforce or Microsoft Dynamics. |