Export Activities for Email or Link

  • Updated

Steps to Export Activities Data

  1. Go to the Email page or Link page, and find the message you want to export
  2. Hover over the message, click the three dots on the right that appear, and click Settings. Select Export Activities, Export Recipients (Email only), Export Summary (Link only)
    • If successful, the following message will appear on your screen:
      Screen_Shot_2020-09-02_at_4.20.51_PM.png
  3. Check your OneMob associated email

In a few minutes (depending on the size of data), you will receive an email titled:
                                              "[First_Name], your CSV export is ready" 

**Note: If your report does not arrive immediately to your email please allow for a couple of minutes for it to send. Do not click your selection again or you will receive multiple emails of the same report.**

What does each column mean?

Export Activities Data:

  • Recipient - The Email Recipient. For Links, this field is blank unless a specific contact was assigned.
  • Email or Link - Identifies whether this activity was generated from a link or an email.
  • Activity - Type of Activity. For detailed information about each activities, see here.
  • Time - The date & time the engagement occurred.
  • Viewer - Who generated the activity. Note: this will not always be the same as the recipient. If "Require Email to View" was enabled and the email/link was forwarded to another viewer, the email address of each specific viewer will be displayed here.
  • Content - Specifies which content was engaged, if applicable.
  • Watch Time - How long a specific content was engaged, if applicable. For example, how long a video was watched, or how long a document has been viewed.
  • Document Page Views - Applies only for documents. Displays the total number of document pages viewed.

Export Recipients Data (for Emails only):

  • First Name - First name of email recipient. Information is taken from your OneMob contacts page.
  • Last Name - Last name of recipient. Information is taken from your OneMob contacts page.
  • Email - Email address of the recipient.
  • Status - Status of the email send attempt. This does not indicate that the email was received, only that the email was sent without any errors.
  • Unsubscribed - Yes/No indicator for whether the contact has unsubscribed. Mass emails to unsubscribed contacts will not be sent, and will show as such in the Status column. 1-to-1 emails will be sent regardless of the subscription status. Subscription status is taken from your OneMob contacts page.
  • Bounced - Yes/No indicator for whether the email has bounced. If an email was sent successfully but was later bounced, the Status column will continue to display Sent.
  • Activities - Sum of all activities/engagement regarding your OneMob message.
  • Opens - Number of times your email was opened.
  • Views - Number of times your OneMob page was viewed.
  • Watches - Number of times a video on your page was engaged. This does not reflect duration watched, only the number times the video was engaged/clicked. For watch duration, refer to the Watch Time column.
  • Clicks - Total number of times any content on your page was clicked.
  • Replies - Number of replies received from the OneMob page, via the Reply button.
  • Watch Time - Total video watch duration.
  • Exists in CRM - Applies only if a CRM is enabled for your company. Indicates whether this contact exists in your CRM, such as Salesforce or Microsoft Dynamics. 

Export Summary Data (for Links only):

Note: There are columns that are present in the CSV that do not relate to links (grayed out headers), just look at the bolded column headers below that represent a summary view of the activities on your link.

  • First Name - Not applicable to link.
  • Last Name - Not applicable to link
  • Email - Not applicable to link.
  • Status - Link was created (should always be created).
  • Unsubscribed - Not applicable to link.
  • Bounced - Yes/no indicator for whether the link has bounced internally (should always be no).
  • Activities - Sum of all activities/engagement regarding your OneMob link.
  • Opens - Not applicable to link.
  • Views - Number of times your OneMob page was viewed.
  • Watches - Number of times a video on your page was engaged. This does not reflect duration watched, only the number times the video was engaged/clicked. For watch duration, refer to the Watch Time column.
  • Clicks - Total number of times any content on your page was clicked.
  • Replies - Number of replies received from the OneMob page, via the Reply button.
  • Watch Time - Total video watch duration.
  • Exists in CRM - Not applicable to link.

Have questions about activities? Reach out to the OneMob support team.

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