Steps to Export Activities Data
- Go to the Email page or Link page, and find the message you want to export
- Hover over the message, click the three dots on the right that appear, and click Settings. Select Export Activities, Export Recipients (Email only), Export Summary (Link only)
- If successful, the following message will appear on your screen:
- If successful, the following message will appear on your screen:
- Check your OneMob associated email
In a few minutes (depending on the size of data), you will receive an email titled:
"[First_Name], your CSV export is ready"
**Note: If your report does not arrive immediately to your email please allow for a couple of minutes for it to send. Do not click your selection again or you will receive multiple emails of the same report.**
What does each column mean?
Export Activities Data:
- Recipient - The Email Recipient. For Links, this field is blank unless a specific contact was assigned.
- Email or Link - Identifies whether this activity was generated from a link or an email.
- Activity - Type of Activity. For detailed information about each activities, see here.
- Time - The date & time the engagement occurred.
- Viewer - Who generated the activity. Note: this will not always be the same as the recipient. If "Require Email to View" was enabled and the email/link was forwarded to another viewer, the email address of each specific viewer will be displayed here.
- Content - Specifies which content was engaged, if applicable.
- Watch Time - How long a specific content was engaged, if applicable. For example, how long a video was watched, or how long a document has been viewed.
- Document Page Views - Applies only for documents. Displays the total number of document pages viewed.
Export Recipients Data (for Emails only):
- First Name - First name of email recipient. Information is taken from your OneMob contacts page.
- Last Name - Last name of recipient. Information is taken from your OneMob contacts page.
- Email - Email address of the recipient.
- Status - Status of the email send attempt. This does not indicate that the email was received, only that the email was sent without any errors.
- Unsubscribed - Yes/No indicator for whether the contact has unsubscribed. Mass emails to unsubscribed contacts will not be sent, and will show as such in the Status column. 1-to-1 emails will be sent regardless of the subscription status. Subscription status is taken from your OneMob contacts page.
- Bounced - Yes/No indicator for whether the email has bounced. If an email was sent successfully but was later bounced, the Status column will continue to display Sent.
- Activities - Sum of all activities/engagement regarding your OneMob message.
- Opens - Number of times your email was opened.
- Views - Number of times your OneMob page was viewed.
- Watches - Number of times a video on your page was engaged. This does not reflect duration watched, only the number times the video was engaged/clicked. For watch duration, refer to the Watch Time column.
- Clicks - Total number of times any content on your page was clicked.
- Replies - Number of replies received from the OneMob page, via the Reply button.
- Watch Time - Total video watch duration.
- Exists in CRM - Applies only if a CRM is enabled for your company. Indicates whether this contact exists in your CRM, such as Salesforce or Microsoft Dynamics.
Export Summary Data (for Links only):
Note: There are columns that are present in the CSV that do not relate to links (grayed out headers), just look at the bolded column headers below that represent a summary view of the activities on your link.
- First Name - Not applicable to link.
- Last Name - Not applicable to link
- Email - Not applicable to link.
- Status - Link was created (should always be created).
- Unsubscribed - Not applicable to link.
- Bounced - Yes/no indicator for whether the link has bounced internally (should always be no).
- Activities - Sum of all activities/engagement regarding your OneMob link.
- Opens - Not applicable to link.
- Views - Number of times your OneMob page was viewed.
- Watches - Number of times a video on your page was engaged. This does not reflect duration watched, only the number times the video was engaged/clicked. For watch duration, refer to the Watch Time column.
- Clicks - Total number of times any content on your page was clicked.
- Replies - Number of replies received from the OneMob page, via the Reply button.
- Watch Time - Total video watch duration.
- Exists in CRM - Not applicable to link.
Have questions about activities? Reach out to the OneMob support team.