FAQ

Additional Help Throughout the Apps

Just in case you need some extra help, or for those who are looking for more information, we have set up multiple channels for you to get acquainted with our product. Support Articles Our support portal is a ...

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Reaching out to a Cold Prospect

When reaching out to a cold prospect, keep the following tips in mind: Both the email and the video should be concise and to the point. The following two factors that act as a double-whammy: People have...

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How do I edit videos in my Library?

Once a video is in your Library, we do not offer a way to edit your video. However, that doesn't mean it's impossible: Download the video from your Library Edit your video using a video editing software ...

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What is a CSV?

CSV is a file type, which stands for "Comma Separated Values". CSV files are commonly used for storing data, which is then easily viewed in a spreadsheet (like Excel or Google Spreadsheets, for example). How d...

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Salesforce Integration Features

Welcome! This document is dedicated to help you become familiar with OneMob's Salesforce integration. Navigations OneMob in Salesforce Activity History and OneMob Messages Send OneMob Butto...

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Why can't I see the OneMob Feed?

The OneMob feed is only available for: Non-generic users (not available for those using public emails, such as Yahoo, Gmail, or Outlook) Team & Enterprise Licenses Can't find the answer you are lo...

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Can I hide my contact information from the Page?

Yes. Head to your Pages and click on the you wish to edit. (Click to enlarge) 1. Click on your contact information in the top right corner of the screen 2. Select the checkbox "Hide contact information on th...

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Can I use Survey Monkey in the iframe?

If you have a public survey like the one from Survey Monkey, paste it into the iframe on the OneMob page. This will allow your recipient to fill out the survey directly from the page. What to do with your Surv...

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Can I use PDFs in the iframe?

Although we allow PDFs to be added at the bottom of the page (via "Add Content"), if you'd like for your views to interact with the PDF directly on the page, try adding it to your iframe. To do this, you'll fi...

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