FAQ

All about Merge Fields

What is a merge field? A merge field is a proxy you can use which will later be replaced with the corresponding value. Here is an example: Suppose I were to type in "Hello, {{recipient_first_name}}!" in my ema...

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How do I add an Email Signature on OneMob?

There are two ways to add an email signature. Follow these instructions! Setup Signature from the Account page 1. Head to the Account page: (click on the image to zoom) 2. Scroll to the bottom of My Profile...

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I'm not getting any sound in my video when recording using the OneMob app.

Here are a few steps that may restore your audio: Make sure the OneMob app has access to the camera and microphone. Make sure your volume is up. Check if you are able to make a recording on your phone....

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How do I export my Leads/Contacts from Outlook or Salesforce (as a CSV)?

Export your Contacts from Outlook PC To learn how you can export your contacts from Outlook, refer to this Microsoft support page for your specific Outlook version. Mac For Outlook 2016: Head to your A...

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Concerns regarding Video Quality when Recording using Android

Every phone has a Graphics Process Unit (GPU). It's like a calculator for anything involving visuals. We have noticed that some Android phones cannot keep up with our app's visual demands. Which Androids defin...

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My Video Failed to Upload!

Do you see the following message on your mobile app? Android iOS "Could not get library items" "Video Error: Failed to upload the video" These messages indicate that your video failed to ...

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How to Reply with a Video

Fight video with video! Want to reply to a OneMob with a video of your own? Follow these simple steps. What you'll need A computer with a camera and microphone Steps: 1. Click on the Reply button below...

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How do I grant my browser permissions to Camera and Microphone?

To enable camera and microphone for the browser: Chrome Browser In a new tab, type in "chrome://settings/content". This will take you to the Content settings. Click either Camera or Microphone. Set t...

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I used the wrong video! Is there a way to change it?

Yes! If you have accidentally sent out the wrong video, you can change it from your Activities page: Find the message you've sent Click on the gear icon to its right, then select Change Video Select ...

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Someone replied to my OneMob. What's the fastest way to reach them?

You receive a notification email. Johnny is interested in starting a conversation about the new initiative. How do you connect with Johnny quickly? Just reply directly to the email notification: Even though ...

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