FAQ

How do I Attach Documents?

If there are any documents you wish to send with your video email, you can attach them by adding them to your landing page as additional content. To do so, go to your Landing Pages. Click on the gear icon ...

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Can I replace the OneMob logo on my Landing Page?

Yes! We can replace the logo on the landing page to any image you wish. Send us an email with your preferred image to support@onemob.com.

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Can I Delete My Videos?

Any content you own can be deleted by clicking on the gear icon > Delete. This includes: videos, documents, scripts, images, landing pages, and email templates. Please be advised that deleting content will...

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Can I show a Google Document in an iframe?

Google docs, sheets, and slides can all be viewed in an iframe. IMPORTANT: Make sure you change the Share settings to allow for public viewing. Where to find the Google Form public link for iframe For Google F...

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Pricing and Purchasing Info

OneMob offers a wide degree of purchasing options. Benefits vary based on the plan selected. All plans come with: Create/upload/store Unlimited Videos, Documents, Scripts, Pages, Email Templates, and Contac...

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Can I change my OneMob email address? ("member@onemob.com")

Some of you may have noticed that when you send a OneMob, the sender's email address is displayed as "member@onemob.com". Allow me to shed some clarity! The Explanation When you send an email via OneMob, we fa...

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Can I record a video from my computer?

Yes, you can record your video via webcam! There are two ways you can record via webcam: OneScreen - Webcam and Desktop Recorder (Better video quality) Record from our Web app Please keep in mind that ...

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What is the difference between sending a OneMob via Email versus Creating a Link?

Email Link Notes Analytics Total Activities Yes Yes Total Opens Yes No Total Views Yes Yes Total Replies Yes Yes Total Watch Time Yes Yes Only tracks OneMob videos (videos from your Library)...

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How do I create a OneMob account?

Hi there! If you need help creating your account, you came to just the right place! Sign up with your Email Address Head to our Sign Up page Fill in your First Name, Last Name, Email, and Phone Number C...

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I think my Email Open tracking is wrong. I should have more/less opens!

One of the most common question we get is, how do we know when your email is opened? We use a technique that many other companies in the industry implement: When an email opens, all images in the email need to...

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