FAQ

Why is the screen white when I record a video?

This occurrence is most likely because the camera cannot be accessed. For your Mobile App Click here to learn how to grant permissions for camera and microphone from your phone's Settings. For your Computer ...

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What does "Video feed error" mean?

Sometimes when uploading your OneMob, you will see a “Video Feed Error” message display. This is due to poor or no Internet connection. If this occurs, check your Internet connection, then pull down and refresh...

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What if the "Rotate the device" prompt does not go away?

When you enter the recording screen, the OneMob app will ask you to rotate your device. To record the best video, we ask our users to keep their devices horizontal: iOS Android If the ro...

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I created my OneMob account with my Salesforce credentials and don't have a password. How do I get one?

If you have used your Salesforce credentials to log in to our web app, you would never have needed a password, therefore you would never have created one. If you would like to create a password so that you may...

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Where can I find my video drafts?

Wait... I can save a draft? Yes, but only from the OneMob iOS mobile app. After recording a video, you have the option to save the video to your Library (OneMob servers), or to save it locally as a draft. Draft...

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What type of video formats can I upload?

We allow most types of video files to be uploaded via our web app, and can upload from variety of sources such as your computer, Google Drive, Box, and many more: Type of video formats allowed: .3g2, .3gp, .3g...

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Why do I have to log in to view my Page Preview?

Previewing a page is an action executed by the web app. When you preview a page, the web app pulls together all the assets required for that page and displays it on your screen. You can think of it this way: a...

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What is an OAuth Error?

OAuth Error like the one shown in the picture can occur when logging in using your Salesforce credentials. This happens if you click "LOGIN WITH SALESFORCE", but wait too long before typing in your credentials...

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Can I Replace Videos & Documents?

Videos and documents can get outdated over time, causing them to lose their value or become inconsistent. To prevent your recipients from opening a landing page with outdated information, we give our users the ...

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What is an iframe?

Simply put, iframes (inline frames) can be thought of as a window to another webpage. You can include an iframe on your landing page to display another website next to your video, such as a survey or a sign up ...

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