FAQ

Send a OneMob Blast!

Here's a quick and easy method on how to send your video messages to numerous number of people. 1. Upload a CSV file into a Group Download a OneMob CSV template - this template contains the headers OneMob expe...

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How do I switch between multiple cameras/microphones on my computer?

If you have multiple cameras connected to your desktop or laptop when recording from our OneScreen Chrome extension, it is common that you prefer one type of camera over the other. However, your browser may aut...

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How do I add my LinkedIn and Twitter link?

Want to add your LinkedIn page or Twitter link on your landing page? Here's how: Where to find your LinkedIn URL: Login to LinkedIn. Click "Profile" from the menu bar. The URL below your profile pictur...

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Where can I re-watch the intro video?

You can find all of our videos in our video support page. Also, here are some ways you can reach us, if you need it.

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What is Salesforce email verification and do I need to do it?

If this is your first time logging into Salesforce from your mobile device, or you are in a new location, Salesforce will ask you to verify your identity. They will send you an email with a 5-digit code that yo...

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How do I download my videos from OneMob?

You can download your OneMob videos from your Library. To download your video: Chrome Browser Find the video you want to download Click on the Gear Icon on the right, then click "Download" Your video...

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How do I give the OneMob Mobile App access to my Camera and Microphone?

iOS Go to Settings > Privacy > Camera and enable OneMob (switch to green). Go to Settings > Privacy > Microphone and enable OneMob (switch to green). Android Note: the Settings layout on an Andro...

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How do I update my contact information?

You can change your contact information from the Account page. From here, you can also reset your password or setup your email signature.

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What activity is tracked back to Salesforce?

If your OneMob account is connected to Salesforce, your activities will be tracked to each Lead or Contact's Detail page in Salesforce. Note: When creating a Link, you must associate the Link to a Lead or Cont...

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What does "Error saving the video" mean?

There could be a few reasons for this, please try the following: Be sure you are connected to the Internet through your cellular or WiFi connection (we recommend WiFi). Your Salesforce Admin may req...

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